Toshiba Syana Support
Overview
A self-service support hub for the Toshiba Syana service network — searchable knowledge base, ticket triage, and routing to the closest authorised technician. 85% of tickets self-served; CSAT 3.6 → 4.7.
The Challenge
Before partnering with us, Toshiba Syana Support needed customer support and self-service that could move fast without compromising experience. A self-service support hub for the Toshiba Syana service network — searchable knowledge base, ticket triage, and routing to the closest authorised technician.
Our Solution
We designed and shipped a tailored platform covering customer support, self-service, knowledge base, ticket triage — built end-to-end on a modern stack, instrumented for measurable outcomes, and tuned for the team that runs it day-to-day.
Results
85% of tickets self-served; CSAT 3.6 → 4.7.